SHIPPING INFORMATION
USA Shipping Charges:
Free Shipping on orders over $50
Free ground shipping on retail orders over $50 within the continental U.S. If you are shipping to multiple addresses each order must be over $50.
We ship 5 days a week, Monday through Friday. We normally ship orders within 24 hours of receipt.
**Orders shipped outside the US will be shipped via US Postal Mail (either Global Express, Priority Mail or First Class [packages under 4 lbs]). For orders shipping to Canada, freight charges should be calculated at the time of checkout. For other orders shipping outside the US, additional shipping charges will apply and we will email you the freight total prior to shipping your order. Simpson & Vail, Inc. is not responsible for and can offer no specific advice on import fees, duty, Customs or taxes that you may be charged when your merchandise reaches you and urges you to consult your local government import office with any questions.
**Orders to wholesale accounts will be shipped via UPS. Freight charges will be assessed prior to shipping. Please notify us if you would like a quote prior to our shipping your order. Otherwise, all orders will have the freight charges added to their merchandise price.
***All merchandise purchased through this site is F.O.B. Brookfield, CT. Title to the merchandise passes to you at the time of delivery by Simpson & Vail, Inc. to a common carrier, as well as responsibility for all shipping fees.
***Order Cancellations: You may cancel your order for any reason prior to shipment and receive a full refund. Should you desire to cancel an item, which has not been received, please call at: 800-282-8327. You will be advised if your merchandise has not been shipped and may therefore still be canceled. If the merchandise has already been shipped and a cancellation is allowed, it will be your responsibility to pay the complete shipping and handling charges. Special order merchandise is non-cancelable.
POLICIES
Returns:
All of us at Simpson & Vail strive to offer the best possible service and products. To that end we will accept returns of unused foods and teaware items in their original packaging within 30 days of purchase. All returns will be for an exchange or a refund. Please include a copy of your invoice and the reason for the return and mail to:
Simpson & Vail
3 Quarry Rd – PO Box 765
Brookfield, CT 06804
If there is an issue with our loose teas, herbals or coffees please let us know immediately and we will work with you on an acceptable solution. These products are consumable items, so once they are opened we cannot re-sell them to other customers. We recommend that you purchase small quantities to make sure you like what you are purchasing prior to ordering larger amounts. In the event that we sent you a tea or coffee in error, please contact us so we can correct this mistake and ship you the correct product.
If you have any questions regarding your return, please email us at pam@svtea.com or call our toll free number 1-800-282-8327 and one of our staff members will be happy to assist you.
Status of Orders:
For inquiries about products or shipments:
1) Click on the "My Account" link - log in to your account - Click on View your order history - Choose the invoice your want to track - Click on the tracking number in the Tracking Information area or
2) Phone us at 800-282-8327 between 9:00am - 5:30pm (EST) Monday through Friday or between 10:00am - 4:00 pm Saturday (closed on Saturdays in July and August). You may also email us at pam@svtea.com
Mailing Lists:
Rest assured, we never sell our mailing list of customer names, addresses, phone numbers or email lists. Ever!
Sales Tax:
Sales tax is collected on teaware items (all items with product codes starting with "A") with a shipping address in the State of Connecticut unless a reseller's tax id number is on file with us.
Payment Method:
We accept VISA, MasterCard, American Express, Discover cards and Paypal.
