Frequently Asked Questions:
Tea storage: Store teas out of light, heat, and air. To maximize freshness, store your teas in an air-tight container in a cool, dry place. If you are storing in a glass jar (with a sealed lid) make sure to store in a dark cupboard. Do not store teas in canisters that previously held something aromatic (i.e. coffee or spices) as the tea will absorb the smell.
Product freshness: All of our products are guaranteed for freshness. We import teas 6 times per year so the stock is always rotating. Flavored and blended teas are mostly made to order to ensure freshness (we only pre-make up blends and flavors that we will sell in a 2 week period i.e. Earl Grey, Chai, Lemon…). Our large stock of quality herbs and spices are rotated every 6-8 weeks. And our aromatic coffees are brought in fresh roasted every week.
Specialty Blends: We are asked quite a lot to make specialty tea, coffee and herb blends. Custom blends are only available using in-stock teas, herbs and flavors. In most cases a custom blend requires a 5lb minimum. If you are interested in having us formulate a blend for you please contact us via email or phone with the specific taste profile you are seeking.
Allergens - Our facility is not a certified allergen-free or gluten-free facility.
Tree Nuts: We inventory in our warehouse allergens (coconuts and almonds) that are used in a few of our blends. We take every precaution to prevent cross-contamination by using separate, dedicated scales, scoops and mixing bins for each allergen.
Teas: All our teas are gluten free.
Flavors: All our flavors are gluten free.
The coconut & almonds we stock are gluten free.
Herbs: We make every effort to source gluten free herbs. Some of our herbal suppliers, using an over-abundance of caution, will not make any gluten free claims. That makes us unable to state with 100% certainty that all items in the building are gluten free.
GMO's: Our teas do not contain ingredients that have been genetically modified.
Shipping Charges: We offer free freight on retail orders over $50, shipping within the continental US to one address. On the checkout page, we show you your current charges and how much more you would need to spend to receive free shipping. Please note that the default shipping method is Priority Mail, which is generally the least expensive shipping method. When we download orders from our website, we always double check that the least expensive shipping method has been chosen. If it has not been chosen, we change the shipping method to lower the costs and adjust your credit card to the lower amount.
Credit Card Charges: Our website only pre-authorizes credit cards when you order. The actual charges are made when we process the order which allows us the chance to make any changes due to any out of stock items or lower shipping costs.
For every $1.00 you spend (on merchandise only) you earn 1 reward point. For every 20 points redeemed you receive $1.00 off your order.
Earn Points for reviews:
Reviews of tea, coffee or herbs receive 50 points. (Please note that for our gift boxes containing multiple sample packets, we will only offer one review reward (50 points) per gift box.)
Food or Teaware reviews receive 10 points
Note: Reviews need to say more than "awesome" to receive the rewards points.
Email us a recipe using one of our teas/tisanes and you receive 100 points.
Points are not refundable.
This program is only available to retail customers.
Please remember you must be logged in to your account to accrue and redeem rewards points.
Shipping times: We usually ship orders within 24 hours of receipt. Orders should be received as follows:
Residents in CT, NY, MA, NJ, RI – 1 working day after it is shipped from S&V
Residents in NH, DC, MD, PA, VT – 2 working days after it is shipped from S&V
Residents in NC, OH, VA,WV, AL, GA, KY, IL, IN, MI, SC, TN– 3 working days after it is shipped from S&V
Residents in WI, AR, FL, IA, KS, LA, MN, MO, MS, NE, ND, OK, SD, CO, TX, WY – UPS orders: 4 working days after it is shipped from S&V – Priority Mail orders: 3 working days after it is shipped from S&V
Residents in CA, AZ, ID, MT, NM, NV, OR, UT, WA – UPS orders: 5 working days after it is shipped from S&V – Priority Mail orders: 3 working days after it is shipped from S&V
How to Brew the perfect Cup of Tea:
Fill a kettle with fresh, cold water. Have enough for the amount being made as well as some extra to allow for evaporation and to pre-warm the teapot. You may also want to pre-warm the teacups.
Wait until the water is near boiling, then pour a little into the teapot and swirl it around. This warms the pot so that it is at an optimum temperature for holding the tea. Empty the pot (& cups).
For each cup of tea, place 1 rounded teaspoon of leaves into the warmed pot or in a teapot strainer/infuser.
Allow the water in the kettle to reach a brisk, rolling boil (for black teas). For green teas, heat the water to 175-185º . (Do not allow the water to boil, as this will produce a more bitter or astringent taste. The higher the grade of green tea the cooler the water temperature should be for steeping.)
Pour the water from the teakettle onto the leaves in the teapot.
Let the tea steep for 3-5 minutes for a black tea and 1 ½ to 3 minutes for a green tea (individual steeping times can be found on each tea’s product description page).
Strain the tea into cups. To keep the tea warm, cover with a cozy.
Green teas lend themselves to a second steeping which is about 1/3 the normal time, since the tealeaves have already absorbed a certain amount of water
How to make Iced Tea:
For our 1oz “TEXAS STYLE” Teabag:
Put teabag in a gallon container. Pour boiling water over teabag to cover. Let steep 5 minutes then remove teabag and add cold water to fill the container. Stir. Refrigerate or leave out.
Serve over ice with lemon wedges.
For Loose tea:
Put approximately ½ ounce (¼ cup) of tea in a large teaball into a ½ gallon container. Pour boiling water over teaball to cover. Let steep 5 minutes for black teas or 3 minutes for green teas then remove teaball and add cold water to fill. Stir and refrigerate.
Iced tea in the refrigerator may turn cloudy. Upon removal from the refrigerator, place a little boiling water in the container and stir. This should disperse the clouds.
All of us at Simpson & Vail strive to offer the best possible service and products. To that end we will accept returns of unused foods and teaware items in their original packaging within 30 days of purchase. All returns will be for an exchange or a refund. Please include a copy of your invoice and the reason for the return and mail to:
Simpson & Vail
3 Quarry Rd – PO Box 765
Brookfield, CT 06804
If there is an issue with our loose teas, herbals or coffees please let us know immediately and we will work with you on an acceptable solution. These products are consumable items, so once they are opened we cannot re-sell them to other customers. We recommend that you purchase small quantities to make sure you like what you are purchasing prior to ordering larger amounts. In the event that we sent you a tea or coffee in error, please contact us so we can correct this mistake and ship you the correct product.
If you have any questions regarding your return, please email us at firstname.lastname@example.org or call our toll free number 1-800-282-8327 and one of our staff members will be happy to assist you.
Status of Order:
For inquiries about products or shipments:
1) Click on the "My Account" link - log in to your account - Click on View your order history - Choose the invoice your want to track - Click on the tracking number in the Tracking Information area or
2) Phone us at 800-282-8327 between 9:00am - 5:30pm (EST) Monday through Friday or between 10:00am - 4:00 pm Saturday (closed on Saturdays in July and August). You may also email us at email@example.com
Rest assured, we never sell our mailing list of customer names, addresses, phone numbers or email lists.Ever!
Sales tax is collected on teaware items (all items with product codes starting with "A") with a shipping address in the State of Connecticut unless a reseller's tax id number is on file with us.
We accept VISA, MasterCard, American Express, Discover cards and Paypal.
We ship 5 days a week, Monday through Friday. We normally ship orders within 24 hours of receipt.
**Orders shipped outside the US will be shipped via US Postal Mail (either Global Express, Priority Mail or First Class [packages under 4 lbs]). For orders shipping to Canada, freight charges should be calculated at the time of checkout. For other orders shipping outside the US, additional shipping charges will apply and we will email you the freight total prior to shipping your order. Simpson & Vail, Inc. is not responsible for and can offer no specific advice on import fees, duty, Customs or taxes that you may be charged when your merchandise reaches you and urges you to consult your local government import office with any questions.
**Orders to wholesale accounts will be shipped via UPS. Freight charges will be assessed prior to shipping. Please notify us if you would like a quote prior to our shipping your order. Otherwise, all orders will have the freight charges added to their merchandise price.
***All merchandise purchased through this site is F.O.B. Brookfield, CT. Title to the merchandise passes to you at the time of delivery by Simpson & Vail, Inc. to a common carrier, as well as responsibility for all shipping fees.
***Order Cancellations: You may cancel your order for any reason prior to shipment and receive a full refund. Should you desire to cancel an item, which has not been received, please call at: 800-282-8327. You will be advised if your merchandise has not been shipped and may therefore still be canceled. If the merchandise has already been shipped and a cancellation is allowed, it will be your responsibility to pay the complete shipping and handling charges. Special order merchandise is non-cancelable.