My order arrived yesterday and I had to let you know how thrilled I am with everything. It was carefully packaged and arrived quickly. I tried one of the flavored teas yesterday and it is wonderful! Thank you for the excellent service.
I thank you, your family and staff for the wonderful service and products you provide. They are essential to my wellness and happiness.
I just wanted to send u a thank u for always shipping so fast. … are my #1 place to buy from now. Your teas are absolutely top notch. So much incredible flavor. … Stay safe and keep those teas flowing. So much love and respect for u all at Simpson and Vail!!!
I was impressed with the Simpson & Vail teas I ordered and was definitely looking forward to trying many more in the future.
I just love your teas and I've been continuously mentioning various ones on several of the Facebook sites I belong to along with my Instagram. I have also mentioned them on my new YouTube channel, although I may decide to do a whole video on just your teas, if I do I will let you know after I upload it to my channel @ TEAS AND TREASURES. Thanks for the great teas and customer service!
Our family recently placed an order to replenish all of our favorite Dessert Teas. We did not have to wait long, as y’all always send our teas out promptly! … It has become even more “special” in this time of stress. Thank you for a wonderful bit of “love in a pot” that tucks us in each night.
I love the tea and plan on being a life-long customer!
I discovered your teas a few months ago and my sister and I love them! We both love National Parks and tea so the starter NP pack was perfect! Now we are exploring other teas.
BEST customer service of any company I know! And your products are amazing!!! Thank you from this forever loyal customer.
I received your lilac tea. And I want to tell you I love it and I will be ordering more thank you so much for making such a wonderful product … I love the stuff.
I just received my Almond Sugar Cookie tea and I cannot thank you enough! It smells heavenly and I thoroughly enjoyed its flavor. As a diabetic who needs to learn to curb my sugar cravings, drinking tea is not only hydrating, but the flavor of this dessert tea is just what I need to prevent myself from wanting to take a bit of a real almond sugar cookie! I cannot wait to sample the Zion - National Park Tea that you enclosed! My daughter loves the smell of lavender, so I am sure she will enjoy it when I brew this one! Thank you again for such prompt service and providing such a stellar quality tea.
Just to let you know that my package of teas arrived and the Sample set of the Teas was a huge success. The person thought that they were very unique and they came in such lovely gift box that I just put a big, bright ribbon on it. … Looking forward to any new National Park Teas that come out in the future. Tea-mend-ously happy
I recently ordered tea from you for my very first time and I just wanted to say I was blown away! It is by far the best I’ve ever had! Also, it is very present the care that is taken for your packaging and the catalog of teas is fantastic! It really shows that you guys care about your customers. In the short time that I’ve had the tea I’ve told almost everyone I know about it just because it’s so good! Will definitely be ordering from you exclusively now! So glad that I found you guys randomly while searching on google! I hope this email finds you well! You guys rock!
Thank you so much. Hope you and the rest of the family are being safe and healthy. Thank you again for still being open for online orders. Having tea has been my happy place during this time.
Thank you for the presentation and delicious teas I received. I grew up in Brookfield and loved having you practically next-door. I live in Providence now and I am a photographic educator who was traveling all over the world and through-out the states leading photographic tours and workshops. Now all have been canceled or postponed. That was one of the reasons I ordered the national parks tea sampler. I feel like I am traveling with your teas. I brew my tea and virtually travel in my mind and heart. Yesterday I was in the Shenandoah Valley, the day before Acadia and today in Yellowstone. I am teaching virtually now and I share the story every day with my students and my virtual trips with my teas to these National Parks. Simpson and Vail has been comforting to me on many levels the least of which how wonderful your teas are.
I ordered a box of your dessert teas for my daughter’s birthday a few weeks ago and she loves it! She was so tickled with how lovely the packaging was and with all the many kinds of tea to try!
Love having a go-to, family-run company for gifts to friends.
I was enjoying a cup of your Yosemite tea and I was thinking that I should brew a pot and watch a video of the park while enjoying it. (like many of us working from home) So here’s to the weekend and a trip to Yosemite! Thanks, tea always makes things a little better.
Although everyone needs to take extra care to stay well these days, finding more time for tea is a great respite, and a much appreciated moment of restful calm, focused tranquil attention, and "normalcy" -- and of course your company's teas taste GREAT, which makes it an especially enjoyable treat! Sometimes during the day I think back to the morning's first cup -- often piping hot sweet Cranberry Orange -- and remind myself any day that starts off like that is pretty good, and another is something to look forward to.
I wanted you to know how much I appreciate your being there, providing access to your fantastic teas during these troubled times.… The teas I have received have been fresh and of the highest quality I've had access to for many years. The tea blends are elegant, many layered and very very well thought through. There is a "completeness" about them.
Thank you for showing us why small businesses are the best!!
Thank you, you guys are great. Your customer service(someplaces I call "customer-no service")is unparalleled. Keep up the good work, I love the coffee and the tea.
I am a brand new customer who found you online and decided to take a chance on you because you're a small business . I thought the smaller business aspect might translate to fresher tea, more unique blends, and more personal service. … My first order arrived today with the special instructions for delivery HAND WRITTEN on the package front. I have never, ever seen that, and as I opened my gorgeous navy floral infuser mug I couldn't help notice how extremely well it was packaged and wrapped it was for shipping. Now I've written all that and haven't said a word about the teas! I have only had time since the package arrived to try the Victorian Earl Grey which is absolutely luscious but can't wait to try the others. I suspect this order is the beginning of a long and happy relationship between me and Simpson & Vail Tea.
Mary Fran 3/4/20
Thank you for your very good customer support with the charges and notification when the shipment was sent. It is rare nowadays to have such quick response.
I came across an old S&V catalog the other day, and realized that it's been awhile! I remember how great your service is from the last time I talked with you. Looking forward to ordering again.
The Christmas tea package is spectacular. It is even prettier than its photograph. What a first class gift!!
I appreciate your help and quick responses to my emails. It’s so important and not always valued by many. Hope you and your family have a blessed holiday season!
Thank you for the Loyal-tea points, and for making so many outstanding tea blends.
Brooke – 11/19/19
One of the reasons I love buying tea from you is that there is always a person who responds!
Hello. Gosh, Charles Dickens tea. I will be ordering some. Thank you. What a find.!
THANK YOU SO MUCH for your help yesterday! I can't wait to get all the local favorites together to send to my college freshman!
Gosh, I really like doing business with your company. Would order your products (because they're fabulous) even if you were a bunch of jerks, but it's so great that you're such nice people ! Keep up the good work.
Tea just arrived...coast to coast in 2 1/2 days...thanks again for your consistently stellar service!!!!!
Art and Lynn 7/31/19
I am a professional travel writer and I must have your tea with me wherever I go for' my daily afternoon pick me up or I will not be able to write;-)
I wanted to let you know how much my Mom and I enjoy your teas. She found your company several years ago when we were looking for an iced tea. Needless to say after several purchases we have never looked elsewhere for our teas:)
It’s always a pleasure to order from you, the product is great, but the service is better.
I love your customer service, I love the quality of your herbs and spices, I love your packaging, and most of all I really love all of you at Simpson and Vail...so lovely to do business with!
For years and year and years my parents have been singing the praises of your company. A sip of tea at their house has always been a welcome reprieve from a sip of tea at my house because their cupboards always boast a dignified and thoughtful assortment of Simpson & Vail teas… whereas my pathetic cupboard is, at best, stocked with tea so boring in both pedigree and taste that it is sometimes more exciting just to suck down a glass of luke-warm tap water instead.
Cut to this Christmas Eve... Upon learning that my husband and I are attempting to become coffee drinkers, my parents gifted us a percolator and batch of your Irish Cream Coffee. Well, I will have you know that the moment my husband awoke on Christmas Day to brew our first batch, life as we knew it changed. Suddenly, our tiny Manhattan apartment, was filled with the indescribably delicious scent of your aromatic coffee! A scent that lingers so extraordinarily for hours thereafter that both of us considered never leaving the house again just so we can stay home and sniff it. And upon tasting the Irish Cream coffee, our minds got officially blown. Prior to this, the husband and I didn’t really understand what coffee connoisseurs meant by how 'fine coffee tastes better'. Now we get it!
As a result of our bragging about our new coffee addiction, my dad, a life-long coffee drinker, actually bought himself a batch of your Irish Cream Coffee. This is big news, Harrons, as my father is not one for flavored coffee. That’s how much our rave reviews intrigued him. As for us? Well, we panicked this week as we noted our current batch of Irish Cream was rapidly depleting. So I just ordered a bunch more. Knowing our shipment is on the way right now means my husband and I have reason to live. So, thank you. For helping my parents prove to us two Generation Xers what they've known all this time. That a fine cup of coffee or tea, purchased from a legendary family run business, can make all the difference in the world.
I am a long time tea drinker and have tried several teas, some being very expensive. So, when one of my co-workers told me about your teas, I wasn’t impressed. However, whenever she and I would take a break at work and have a cup of tea, she would rave about the taste of her tea. Still I did not consider trying your tea. Then she told me about your literary tea sampler and I was intrigued, so I ordered it. I was completely amazed at the blends you created. My favorites are Edgar Allan Poe, William Shakespeare, and Jane Austen and drink one of them every day. I have also tried some of your other teas and I have been equally impressed with the quality of the teas. Simpson and Vail is the best tea company from which I have ever purchased tea. When I encountered some problems with the website, I called you and the person that helped me was so very helpful and friendly. I was very impressed. What more can I say? I am impressed with your teas and with your service; can’t ask for more than that. All I can add is a big thank you.
I just wanted to send you a quick email to let you all know that you are awesome! I have tried so many different teas, and once I found your tea, it is the only tea I buy. My co worker, who is very picky about tea tried your tea and told me it is the only he will buy now and has thanked me many times for introducing him to your company. He even told me that he needed help with an order and called your company and said he was so impressed with how great your customer service as well. You guys are the best! I appreciate the quality you put into your tea, the many fun flavors to choose from, and the fast shipping! Your company is loved here in Utah!
I was so happy to read the history of your company in the newest issue of Tea Time magazine! I enjoyed a visit to your store recently, as I always do when visiting my sister in New Milford. We brought along her friend who had never heard of your tea. My descriptions of the store were lacking, I’m sure, but as usual your quaint store spoke for itself and we were blessed with a chat from Jim who told us the history of the machine that makes the fabulous lace chocolate. It’s always a joy when he chats with visitors! Thank you for another wonderful visit and congratulations on being featured in the magazine!
...Last, you are to be commended on your staff. When I have talked to them off and in through the years (and I know my eldest son, who told me about you as he’d been a customer for years, agrees), they are invariably wonderful in providing customer service. Good for you!
You are a simply amazing. Your company is amazing. And so are your teas.Thank you for your kindness. I am your life long customer.
I just want to say thank you for sending the tea so quickly and for including the extra sample of the floral nectar tea. Thoughtful gestures like this are what make people life long customers. I’m so happy that I discovered this tea! I’m a food blogger & photographer and I plan on using Simpson & Vail teas to pair with the desserts I make for my website. I plan on using the lilac bouquet tea in a cake I’m making with fresh lilac blossoms from my mother’s garden. I look forward to enjoying this aromatic tea with my mother in her back yard amidst her beautiful lilac bushes.
Ordered for the first time the literary collection. I am a librarian and wanted something unique for my workmates. Put a packet in each of their mailboxes according to the author that fit each of them. I am not kidding when I say everyone loved their tea and the name on it, even the non-tea drinkers. Your catalogue is already well worn. I have placed a second order just for me and am counting the days. Kudos to you all.
I used to buy tea from many different sources, but for the last year or so I've bought from no one other than Simpson & Vail, and I don't see that ever changing.
I just wanted to say thank you for your terrific service and high quality tea. I have been looking for variety loose leaf teas for a long time and found nothing I particularly cared for until my mother-in-love introduced me to Simpson and Vail. We are now in the habit of twice a week "taking tea" together, and we love it! It has brought us closer together.
I enjoy your tea very much, and I take joy in supporting a business run by a family so careful about its products and so attentive to its customers.
You are fabulous...always the best customer service!
The tea mailed Monday arrived here on the West Slopes of the Rockies on Thurs. afternoon. Mirable dictu! This morning … I had a cup of Tonganagoan Assam, which cast a welcome glow in an otherwise dreary, gray, snowy morning. I do thank you very much; I’m surprised and pleased that the tea came so quickly by priority mail. I look forward to buying more tea from you,
I first purchased your tea back in the mid 70's or early 80's. At that time my dad owned a typewriter repair company and S & V was one of his customers. My earliest memories were going upstairs to your offices and seeing long tables with different types of tea being blended. I'm now in my upper 60's and still love your Russian Caravan tea. No other company matches your blend.
I was very happy to discover you all over the 4th of July weekend and am enjoying the wonderful teas. I am impressed not only with the teas you offer but also the great selection of coffees, food, and other items. The excellent service and free shipping is much appreciated.
I must say that I am so pleased (and grateful) to have discovered your company. I like doing business with family-owned and operated businesses. Thank you for always answering my questions quickly and for providing excellent recommendations for products!!
Jean Marie 6/3/15
We just finished our "stash" of tea today and what comes in the mail - another bag! Thank you! You and your family are so reliable! Thank you for the sample of Pomegranate Acai Yumberry Green Tea. Thank you, too, for the points we are accumulating. We will be regular customers!!
Mary & Maggie 4/29/15
I just had to write to you to tell you that I am totally in love with your company! I received my order a little while ago, and am just so impressed with the speed that it arrived, since I only placed my order the day before yesterday! Having excitedly opened the box, I was even more thrilled to see the lovely packaging! The bags are almost too pretty to open, and the aromas are utterly delicious! … I can't wait to order again with you!
Came in from the snow today and made a cup of organic chai black tea. What a treat, I think it is the best chai blend that I have tasted. … I have been pleased with your products in the past and this time is no exception. Thank you for your excellent quality and service.
I've been purchasing from you for a while now and, I have to say, this is the best flavored decaf coffee I've ever had. I especially appreciate your using Swiss Water process to decaffeinate the coffee and your dedication to making quality, ethical, chemical-free coffees. I've told everyone I know about your company, and I plan on using your company for a very long time!
I just wanted to thank you and your team for the thoughtful and efficient manner you have taken care of my orders despite the winter weather 'wonders' you all are working around. Our daughter is enjoying everything and sharing with her busy friends—one of which is from England and seeks the quality tea you offer. They are all working their way through master degrees so a warm cup of quality, uniquely blended tea makes such a difference.
Thank you for helping make our Christmas celebration so special. We served your Chai tea (with sugar and non-fat creamer) to our 22 family gathered, many requesting seconds. It went so well with our Apple Crisp and ice cream. Were our families pleased when they opened presents with Christmas tins of Chai tea -- a gift that keeps on giving! You have made this Oregon family happy for over 15 years. Thank you again.
Thank you so much for the wonderful service you and your staff provided to me. I can't express my appreciation for expediting my order so it is here by Christmas. In a world that is so overrun by a commercialized Christmas Season, it is unusual to deal with a company that is professional but still human enough to go above and beyond the norm. I will be passing along your website and look forward to doing business with you again.
I recommend you folks every time I get a chance. I've been a customer for 20+ years, formerly from Vermont. I enjoy your products and especially your service. Thank you.
My sister (in Brookfield) sent me multiple 4oz teas and a variety of covered cups with strainers last year, and I have to say, your teas are WONDERFUL. I drink the Roobios each night before bed. I look forward to having a fresh supply.
It is a joy to do business with you...I have been giving your company HIGH praises to those I know who either drink tea or use herbs. You've excellent product, and, I believe I can always trust the SV Tea Staff/family to consistently make me feel like my business matters to your company! I appreciate that, as well as the excellent customer service I regularly receive from Simpson and Vail.
Just wanted to drop you a thank you for the quick and safe delivery of several bottles of Boyajian citrus oils. They arrived a couple of days ago, here in Australia and are already in use. So thank you very much for a hassle free experience.
” Hi: I just received my order and found a free sample of Citrus Paradisi! Thank you so very much. You are so fast, and the tea is just wonderful. I can’t wait to try this new one! I wish you much success and joy!"
”I just wanted to let you know how much I have enjoyed ordering from you over the years. Your teas are the best quality, and I love all the detail on your website. I like knowing where my tea comes from, and any information on taste and production. Thank-you."
"I am sending a note to let you know how much I enjoy your teas. I've ordered from you for a while now, and I have never been even slightly disappointed in the quality of your product. Your selection is great too, as well as your customer service. There must be a lot of satisfaction in offering a wonderful product that also has many health benefits. To sum it up, drinking your teas makes me one very happy person. I plan on drinking tea for a long time to come and you will always be my source for the best teas in the world. "
“Thank you for your prompt response and for all the wonderful service and superb products that Simpson & Vail provides. You are really wonderful.”
“We wanted to let you know that your site was very informative and it was especially important to us in selecting an online business that you are family owned and have been in operation over 30 years!”
“As always, I'm thrilled that my family introduced me to Simpson & Vail and I would like to say that your Don Hilario coffee is my absolute favorite coffee out of any that I have tried anywhere. It's absolutely the best!”
“I just wanted you to know that I would not know what to do without your teas! I have been ordering your teas for years, and I have never let you know how much I appreciate your service.”
"I just wanted to thank you on behalf of the Women’s Center. The tea was wonderful and really helped make the event special.”
“Thanks. Since I do a certain amount of internet trading myself, and I ship a number of fragile items, I couldn't help noticing that you did an exemplary job packing all the glass in my order.”