” Thank you for the prompt service and quick delivery. We have only gotten the chance to try two of the teas so far, but they are excellent. We love the Almond Sugar Cookie Tea! My 4 year old keeps asking for it. We are really impressed by the quality and fair price of your teas. Thanks again."
Rebecca 12/31/11

”Good morning, Jim- I got my order. I organized them into jars and canisters. I restocked the cupboard I share with another employee with the jars and canisters. This morning I made my first go of Creme Brulee. OUTSTANDING! The flavor gets BETTER as it lingers in the mouth after swallowing! Wow. Really stupendous. Just thought I'd let you know. As usual, I'm looking forward to all the new and "standards" I received in my order. Always happy, satisfied customer-"
Melissa 10/28/11

”Thank-you for the prompt service. I'm sipping a cup of your Kenya Milima--it's excellent. And my replacement lid is quickly becoming acquainted with my Brown Betty teapot. Thanks bunches. "
Roger 10/27/11

”What a treat to receive a real reply from a real person: thank you. All the more reason, then, to say that I am enjoying my teas exceedingly. I blend my own, and have been so unsatisfied with the tea from our Coop with which I was making do. Also I appreciate your eco-conscious packaging of the tea."
Deborah 9/18/11

” Hi: I just received my order and found a free sample of Citrus Paradisi! Thank you so very much. You are so fast, and the tea is just wonderful. I can’t wait to try this new one! I wish you much success and joy!"
Judy 6/6/11

”I just wanted to let you know how much I have enjoyed ordering from you over the years. Your teas are the best quality, and I love all the detail on your website. I like knowing where my tea comes from, and any information on taste and production. Thank-you."
Susan 4/4/11

”You guys are just the best! I refuse to get my tea anyplace else. I so love your tea that I always brew extra pots to keep a pitcher of iced tea in the 'fridge. It's replaced all my soft drinks and is wonderful to serve when company comes. My guilty pleasure. "
Dana 3/22/11

”This order just arrived, and all I can say is that everything you folks do is of the highest quality!! I tried the Violet Rose tea this evening. It is beautiful in fragrance and flavor! Thank you!!! "
D.J. 3/4/11

” I just wanted to thank you for switching to non-plastic lined bags for loose tea. I recently received an order and was pleasantly surprised with the change. Also, the almond sugar cookie tea is fantastic. Jobs continually well done by the S&V team. Your grateful fan-"
Melissa 3/4 /11

” I just wanted to write a quick thank you for your beautiful Yoga/Chakra teas! I've been trying them one by one from my local Whole Foods in Massachusetts and am absolutely amazed every time! They look, smell, and taste wonderful! I'm brewing the Crown Chakra tea right now.. ~:) I hope all is well there and I hope to be able to visit the store one day! Take care!"
Josephine 3/3/11

”I really appreciate your prompt help and great service, not to mention the great teas. Thanks again."
Rob 2/18/11

"I am sending a note to let you know how much I enjoy your teas. I've ordered from you for a while now, and I have never been even slightly disappointed in the quality of your product. Your selection is great too, as well as your customer service. There must be a lot of satisfaction in offering a wonderful product that also has many health benefits. To sum it up, drinking your teas makes me one very happy person. I plan on drinking tea for a long time to come and you will always be my source for the best teas in the world. "
Erin 12/19/10

”I called about a week ago to order a sampling of teas, but I had no idea what to order so I asked that you pick out an ounce or two of a variety of black and green teas and then double the order as I am using half of it as a Christmas gift. The package arrived yesterday, and I am really thrilled with the variety. I can't wait to try all of them. Thanks very much for putting the order together. “
Audrey 12/3/10

”I am not an herbal tea person, but when I read your description of Silky Smooth Herbal Tisane, I thought I would give it a try. This is a delightful drink! It IS zippy and tastes like something GOOD. Usually I find herbal teas taste bad to me, so KUDOS to you for creating a super tisane. I was looking for a hot drink that wasn't black or green tea, and there you were! Thank You!”
Rebecca 11/10/10

”Thanks so much. I can never wait for my tea to arrive! The wonderful aromas coming from the package make all my neighbors very curious. When I open up the package, I have to open each variety and sniff the contents --- heavenly. The next morning it's a challenge which one I want to prepare first to start my day. Thank you so much for your wonderful selection of teas, your great way of providing them and your excellent customer service.”
Dana 1/15/10

"Wow! It arrived today. And that wonderful bergamot aroma came right through the packaging. I just love opening my tea when it arrives from you. I just can't wait to brew the first cup. You are absolutely THE BEST purveyor of tea. I'm always delighted by both your products and high quality of customer service." 
DW 08/07/09

“Your attention to you customers is why I have purchased from your company over the years. And, will continue to do so.” 
CJ 6/17/09

“I received my order yesterday and want to tell you Mahalo (thank you). I appreciate the courteous people on the phone and the quick service...”
Victoria 6/12/09

“Thank you for your prompt response and for all the wonderful service and superb products that Simpson & Vail provides. You are really wonderful.”
Eleanor 5/20/09

“We wanted to let you know that your site was very informative and it was especially important to us in selecting an online business that you are family owned and have been in operation over 30 years!”
Christine 4/08/09

“I just wrote to say that I went to your tea shop for the first time on Thursday and that I think it's wonderful!! It was the highlight of my week. … I met your mum and brother and bought some wonderful organic teas and I was just so happy to find such a great place here in our area. I lived in Germany for two years prior to the US and there are a lot of very good tea shops there but yours was just as wonderful, if not better. I missed those tea shops in Germany so much! Not anymore! So now I'm going to tell all my friends to go to your shop and to buy all their presents from Simpson and Vail!! Plus I'm so happy I can get fantastic tea so close by!!”
Jane 3/6/9

“As always, I'm thrilled that my family introduced me to Simpson & Vail and I would like to say that your Don Hilario coffee is my absolute favorite coffee out of any that I have tried anywhere. It's absolutely the best!”
Colin 12/27/08

“I just wanted you to know that I would not know what to do without your teas! I have been ordering your teas for years, and I have never let you know how much I appreciate your service.” 
Jackie 11/28/08

“I just spent a wonderful hour perusing the pictures and descriptions in the 2008 - 2009 Winter Catalog! After visiting you several times, I am always excited to see your lovely wares in each new catalog. However, this is so good I just had to write a thank-you note for the gift of a lovely read. I just turned off the TV; my husband is out playing bridge; the house is all mine. And I just reached over to catch up with some mail - your catalog was the first and only item that got my attention today!”
Mary 11/19/08

“I am a devoted Simpson and Vail customer for several reasons - quality of the product (I love the Rooibos Chai and Earl Grey flavors!!), lessening my environmental impact by purchasing in bulk rather than packaged, and the cost savings of buying in bulk. Recently I ran across a 2004 copy of my Simpson and Vail catalog and I noted that prices increased every so slightly in the past 4 years! This is so unlike many other household staples especially gasoline!”
Kristine 7/5/8

“This morning I am drinking with the greatest pleasure your GLEN LOCHEY Blend which I find delicious--far an away more appealing than any of the combos I've been playing around with in recent years.”
Richard 5/23/08

“You guys rock! Got my tea Friday! Priority mail. I'm delighted. Can't wait for my guests to taste them all! Thanks for the great service. ”
DP 4/28/08

“Thanks so much for your rapid reply. Just one of the reasons why I only buy my tea from S&V! Aside from your great prices, terrific selection and high quality. I'm planning a ladies' tea party and wanted to offer a selection of teas. S&V has so many to choose from that I was like a kid in a candy store! Thanks again! ”
DP 4/24/08

“I’m continuing to enjoy the Bolivian green and other teas I bought from your fine company. My chat with Jim Sr. at your store some months ago has to rank as one of the peaks in my career as a tea aficionado.”
Nate 4/10/08

"I just wanted to thank you on behalf of the Women’s Center. The tea was wonderful and really helped make the event special.”
 Mary 3/31/08

“You know, I haven't ordered from you in some time, but your ethics and concern for your "people" (I won't say "clients" since you treat us much more like family) is so very impressive. Thank you and, again, thank you.”
Frank 3/14/08

“Thanks. Since I do a certain amount of internet trading myself, and I ship a number of fragile items, I couldn't help noticing that you did an exemplary job packing all the glass in my order.”
Morgan 4/3/03