"Wow! It arrived today. And that wonderful bergamot aroma came right
through the packaging. I just love opening my tea when it arrives from
you. I just can't wait to brew the first cup. You are absolutely THE
BEST purveyor of tea. I'm always delighted by both your products and
high quality of customer service."
DW 08/07/09
“Your attention to you customers is why I have purchased
from your company over the years. And, will continue to do so.”
CJ 6/17/09
“I received my order yesterday and want to tell you
Mahalo (thank you). I appreciate the courteous people on the phone and the quick
service...”
Victoria 6/12/09
“Thank you for your prompt response and for
all the wonderful service and superb products that Simpson & Vail
provides. You are really wonderful.”
Eleanor 5/20/09
“We wanted to let you know that your site was very
informative and it was especially important to us in selecting an online
business that you are family owned and have been in operation over 30 years!”
Christine 4/08/09
“I just wrote to say that I went to your tea shop
for the first time on Thursday and that I think it's wonderful!! It was
the highlight of my week. … I met
your mum and brother and bought some wonderful organic teas and I was just so
happy to find such a great place here in our area. I lived in Germany for
two years prior to the US and there are a lot of very good tea shops there but
yours was just as wonderful, if not better. I missed those tea shops in
Germany so much! Not anymore! So now I'm going to tell all my friends to
go to your shop and to buy all their presents from Simpson and Vail!!
Plus I'm so happy I can get fantastic tea so close by!!”
Jane
3/6/9
“As always, I'm thrilled that my
family introduced me to Simpson & Vail and I would like to say that your Don
Hilario coffee is my absolute favorite coffee out of any that I have tried
anywhere. It's absolutely the best!”
Colin 12/27/08
“I just wanted you to know that I would not know
what to do without your teas! I have been ordering your teas for years, and I
have never let you know how much I appreciate your service.”
Jackie
11/28/08
“I just spent a wonderful hour perusing the
pictures and descriptions in the 2008 - 2009 Winter Catalog! After visiting you several times, I am always excited to see
your lovely wares in each new catalog. However, this is so good I just had
to write a thank-you note for the gift of a lovely read. I just turned off
the TV; my husband is out playing bridge; the house is all mine. And I
just reached over to catch up with some mail - your catalog was the first and
only item that got my attention today!”
Mary 11/19/08
“I am a devoted Simpson and Vail customer for
several reasons - quality of the product (I love the Rooibos Chai and Earl Grey
flavors!!), lessening my environmental impact by purchasing in bulk rather than
packaged, and the cost savings of buying in bulk. Recently I ran across a 2004
copy of my Simpson and Vail catalog and I noted that prices increased every so
slightly in the past 4 years! This is so unlike many other household staples
especially gasoline!”
Kristine 7/5/8
“This morning I am drinking with the greatest
pleasure your GLEN LOCHEY Blend which I find delicious--far an away
more appealing than any of the combos I've been playing around with in recent
years.”
Richard 5/23/08
“You guys rock! Got my tea Friday!
Priority mail. I'm delighted. Can't wait for my guests to taste them
all! Thanks for the great service.
”
DP 4/28/08
“Thanks
so much for your rapid reply. Just one of the reasons why I only buy my
tea from S&V! Aside from your great prices, terrific selection and
high quality. I'm planning a ladies' tea party and wanted to offer a
selection of teas. S&V has so many to choose from that I was like a
kid in a candy store! Thanks again!
”
DP 4/24/08
“I’m continuing to enjoy the Bolivian green and other teas I bought
from your fine company. My chat with Jim Sr. at your store some months ago
has to rank as one of the peaks in my career as a tea aficionado.”
Nate
4/10/08
"I just wanted to thank you on behalf of the Women’s
Center. The tea was wonderful and really helped make the event special.”
Mary 3/31/08
“You
know, I haven't ordered from you in some time, but your ethics and concern for
your "people" (I won't say "clients" since you treat us much
more like family) is so very impressive. Thank you and, again, thank you.”
Frank 3/14/08
“Thanks. Since I do a certain amount of
internet trading myself, and I ship a number of fragile items, I couldn't
help noticing that you did an exemplary job packing all the glass in my
order.”
Morgan 4/3/03
