Returns:
Simpson & Vail guarantees every product we sell. We provide courteous and prompt service, backed by our guarantee that if for any reason you are not satisfied with a purchase, you may simply return it for prompt credit, exchange or full refund within 1 month of your purchase. This was the creed of our founders and we are proud to carry on this tradition.

If you have any questions regarding your return, please email us at info@svtea.com or call our toll free number 1-800-282-8327 and one of our staff members will be happy to assist you.

Status of Order:
For inquiries about products or shipments, please click on the "Account Info" link or phone us at 800-282-8327 between 9:00am - 5:30pm (EST) Monday through Friday or between 10:00am - 4:00 pm Saturday (closed on Saturdays in July and August). You may also email us at info@svtea.com

Mailing Lists:
Rest assured, we never sell our mailing list of customer names, addresses, phone numbers or email lists. Ever!

Sales Tax:
Sales tax is collected on teaware items (all items with product codes starting with "A") with a shipping address in the State of Connecticut unless a reseller's tax id number is on file with us.

Payment Method:
We accept VISA, MasterCard, American Express, and Discover cards.

SHIPPING INFO

We ship 5 days a week, Monday through Friday. We normally ship orders within 24 hours of receipt.

**Orders shipped outside the US will be shipped via US Postal Mail (either Global Express, Priority Mail or First Class [packages under 4 lbs]). Additional shipping charges will apply. Simpson & Vail, Inc. is not responsible for and can offer no specific advice on import fees, duty, Customs or taxes that you may be charged when your merchandise reaches you and urges you to consult your local government import office with any questions.

**Orders to wholesale accounts will be shipped via UPS. Freight charges will be assessed prior to shipping. Please notify us if you would like a quote prior to our shipping your order. Otherwise, all orders will have the freight charges added to their merchandise price.

***All merchandise purchased through this site is F.O.B. Brookfield, CT. Title to the merchandise passes to you at the time of delivery by Simpson & Vail, Inc. to a common carrier, as well as responsibility for all shipping fees.

***Order Cancellations: You may cancel your order for any reason prior to shipment and receive a full refund. Should you desire to cancel an item, which has not been received, please call at: 800-282-8327. You will be advised if your merchandise has not been shipped and may therefore still be canceled. If the merchandise has already been shipped and a cancellation is allowed, it will be your responsibility to pay the complete shipping and handling charges. Special order merchandise is non-cancelable.