You are fabulous...always the best customer service!
The tea mailed Monday arrived here on the West Slopes of the Rockies on Thurs. afternoon. Mirable dictu! This morning … I had a cup of Tonganagoan Assam, which cast a welcome glow in an otherwise dreary, gray, snowy morning. I do thank you very much; I’m surprised and pleased that the tea came so quickly by priority mail. I look forward to buying more tea from you,
I first purchased your tea back in the mid 70's or early 80's. At that time my dad owned a typewriter repair company and S & V was one of his customers. My earliest memories were going upstairs to your offices and seeing long tables with different types of tea being blended. I'm now in my upper 60's and still love your Russian Caravan tea. No other company matches your blend.
I was very happy to discover you all over the 4th of July weekend and am enjoying the wonderful teas. I am impressed not only with the teas you offer but also the great selection of coffees, food, and other items. The excellent service and free shipping is much appreciated.
I must say that I am so pleased (and grateful) to have discovered your company. I like doing business with family-owned and operated businesses. Thank you for always answering my questions quickly and for providing excellent recommendations for products!!
Jean Marie 6/3/15
We just finished our "stash" of tea today and what comes in the mail - another bag! Thank you! You and your family are so reliable! Thank you for the sample of Pomegranate Acai Yumberry Green Tea. Thank you, too, for the points we are accumulating. We will be regular customers!!
Mary & Maggie 4/29/15
I just had to write to you to tell you that I am totally in love with your company! I received my order a little while ago, and am just so impressed with the speed that it arrived, since I only placed my order the day before yesterday! Having excitedly opened the box, I was even more thrilled to see the lovely packaging! The bags are almost too pretty to open, and the aromas are utterly delicious! … I can't wait to order again with you!
Came in from the snow today and made a cup of organic chai black tea. What a treat, I think it is the best chai blend that I have tasted. … I have been pleased with your products in the past and this time is no exception. Thank you for your excellent quality and service.
I've been purchasing from you for a while now and, I have to say, this is the best flavored decaf coffee I've ever had. I especially appreciate your using Swiss Water process to decaffeinate the coffee and your dedication to making quality, ethical, chemical-free coffees. I've told everyone I know about your company, and I plan on using your company for a very long time!
I am so completely satisfied with your company. Over the years I have searched and searched to find product consistency and superior service only to find that it did not exist-until now. Your teas, your coffee, and other products are flavorful and wonderful. The products are true to their descriptions and top-notch. My orders are always received immediately and satisfactory. I was so impressed the other day to receive a call from Jim asking if I wanted my coffee beans ground or whole?! Who takes the time to call? Wow! I was so impressed. Thank you Simpson and Vail for making coffees, teas, customer service and online ordering such a pleasure!
I just wanted to thank you and your team for the thoughtful and efficient manner you have taken care of my orders despite the winter weather 'wonders' you all are working around. Our daughter is enjoying everything and sharing with her busy friends—one of which is from England and seeks the quality tea you offer. They are all working their way through master degrees so a warm cup of quality, uniquely blended tea makes such a difference.
Thank you for helping make our Christmas celebration so special. We served your Chai tea (with sugar and non-fat creamer) to our 22 family gathered, many requesting seconds. It went so well with our Apple Crisp and ice cream. Were our families pleased when they opened presents with Christmas tins of Chai tea -- a gift that keeps on giving! You have made this Oregon family happy for over 15 years. Thank you again.
Thank you so much for the wonderful service you and your staff provided to me. I can't express my appreciation for expediting my order so it is here by Christmas. In a world that is so overrun by a commercialized Christmas Season, it is unusual to deal with a company that is professional but still human enough to go above and beyond the norm. I will be passing along your website and look forward to doing business with you again.
I recommend you folks every time I get a chance. I've been a customer for 20+ years, formerly from Vermont. I enjoy your products and especially your service. Thank you.
I rarely contact companies after purchases but I really REALLY liked the tea that you guys have been making. But more importantly your company is great. I have tried a few greens and a few blacks. While I did like all of them but one, I still have no doubt of the quality of your product. I also really like that you always include the free "current explosion" with every order, this is unheard today with companies. Also the catalog you send that has a lot of information is great. You have made a loyal customer for life and thank you for a great experience. Keep up the good work!!
My sister (in Brookfield) sent me multiple 4oz teas and a variety of covered cups with strainers last year, and I have to say, your teas are WONDERFUL. I drink the Roobios each night before bed. I look forward to having a fresh supply.
I have been intending to write for a while now to say how happy I am with the products and service I have gotten from Simpson & Vail. The tea is delicious, and I appreciate the messages telling me when my orders have shipped. I have done business with other merchants online and have mostly been disappointed by the experiences. Simpson & Vail is--and will remain--my go-to seller for tea-related things. Thanks very much.
It is a joy to do business with you...I have been giving your company HIGH praises to those I know who either drink tea or use herbs. You've excellent product, and, I believe I can always trust the SV Tea Staff/family to consistently make me feel like my business matters to your company! I appreciate that, as well as the excellent customer service I regularly receive from Simpson and Vail.
Just wanted to drop you a thank you for the quick and safe delivery of several bottles of Boyajian citrus oils. They arrived a couple of days ago, here in Australia and are already in use. So thank you very much for a hassle free experience.
” Hi: I just received my order and found a free sample of Citrus Paradisi! Thank you so very much. You are so fast, and the tea is just wonderful. I can’t wait to try this new one! I wish you much success and joy!"
”I just wanted to let you know how much I have enjoyed ordering from you over the years. Your teas are the best quality, and I love all the detail on your website. I like knowing where my tea comes from, and any information on taste and production. Thank-you."
”You guys are just the best! I refuse to get my tea anyplace else. I so love your tea that I always brew extra pots to keep a pitcher of iced tea in the 'fridge. It's replaced all my soft drinks and is wonderful to serve when company comes. My guilty pleasure. "
"I am sending a note to let you know how much I enjoy your teas. I've ordered from you for a while now, and I have never been even slightly disappointed in the quality of your product. Your selection is great too, as well as your customer service. There must be a lot of satisfaction in offering a wonderful product that also has many health benefits. To sum it up, drinking your teas makes me one very happy person. I plan on drinking tea for a long time to come and you will always be my source for the best teas in the world. "
“Thank you for your prompt response and for all the wonderful service and superb products that Simpson & Vail provides. You are really wonderful.”
“We wanted to let you know that your site was very informative and it was especially important to us in selecting an online business that you are family owned and have been in operation over 30 years!”
“As always, I'm thrilled that my family introduced me to Simpson & Vail and I would like to say that your Don Hilario coffee is my absolute favorite coffee out of any that I have tried anywhere. It's absolutely the best!”
“I just wanted you to know that I would not know what to do without your teas! I have been ordering your teas for years, and I have never let you know how much I appreciate your service.”
"I just wanted to thank you on behalf of the Women’s Center. The tea was wonderful and really helped make the event special.”
“Thanks. Since I do a certain amount of internet trading myself, and I ship a number of fragile items, I couldn't help noticing that you did an exemplary job packing all the glass in my order.”