You are fabulous...always the best customer service!
The tea mailed Monday arrived here on the West Slopes of the Rockies on Thurs. afternoon. Mirable dictu! This morning … I had a cup of Tonganagoan Assam, which cast a welcome glow in an otherwise dreary, gray, snowy morning. I do thank you very much; I’m surprised and pleased that the tea came so quickly by priority mail. I look forward to buying more tea from you,
Thank you very much for quick and informative response. I like businesses who pay attention to their customers and, therefore, hope I fall in love with your tea! I look forward to doing business with you.
I thoroughly enjoy Simpson & Vail teas. You have some of the best teas an excellent customer service. :)
I can’t recall in our other correspondence if I mentioned how I came upon your company. A co-worker of mine had previously lived in CT and used to shop there. She gave me your information, and I was pleased to find a provider of quality teas with a nice selection of decaf, among others. … You’ve always provided excellent service!
Very much looking forward to trying these teas, this is my first order but my friends on Steepster speak very highly of Simpson & Vail.
Thank you for your help. I have ordered from you for years and get your catalog. I just wanted to spread the word for presents this year to my friends with your products. And the fact you have an amazon store now is awesome!!
I first purchased your tea back in the mid 70's or early 80's. At that time my dad owned a typewriter repair company and S & V was one of his customers. My earliest memories were going upstairs to your offices and seeing long tables with different types of tea being blended. I'm now in my upper 60's and still love your Russian Caravan tea. No other company matches your blend.
My order arrived so quickly! Thank you! It was heavenly opening the box and smelling my Apricot tea!! I make it iced and hot. Sooooo good.
I was very happy to discover you all over the 4th of July weekend and am enjoying the wonderful teas. I am impressed not only with the teas you offer but also the great selection of coffees, food, and other items. The excellent service and free shipping is much appreciated.
Just wanted to say you folks are always outstanding and most helpful. I called the other day to order tea and tea bags, and asked for advice on green tea. Lady suggested some tea. AND, suggested I might be brewing my green tea incorrectly. She suggested I do it the right way, not my way. She was so right. I now enjoy outstanding green tea brewed at 175-180 degrees for 2 - 3 minutes. And the little sample of Green Guava was the best green tea I’ve ever brewed. I’m now anxious to use up all my tea so I can order some Green Guava.
You guys are so great! I keep getting people hooked on tea all because of you. Well, more about tasting different teas. The youth of the church seem to be enjoying trying new teas as well … This is the 3 year of having a tea party - I introduce more about tea each year. … Some of the ladies enjoy the tea time so much that last year they had tears in their eye, because they almost missed the tea. … A lot has happened in these three years and your tea and assistance with information about the teas was invaluable to making that happen. Thank you so much for being Simpson & Vail!
I must say that I am so pleased (and grateful) to have discovered your company. I like doing business with family-owned and operated businesses. Thank you for always answering my questions quickly and for providing excellent recommendations for products!!
Jean Marie 6/3/15
Love your store and plan to stop by much more often in the future. I plan to make iced tea this summer with your amazing teas and provide "kicked up a notch" hot teas for my guests. … I am looking forward to doing business with you in the future!
Our order arrived and we are enjoying the teas. My son loves his new tea infuser cup as well. Thanks for a great product and wonderful service.
We just finished our "stash" of tea today and what comes in the mail - another bag! Thank you! You and your family are so reliable! Thank you for the sample of Pomegranate Acai Yumberry Green Tea. Thank you, too, for the points we are accumulating. We will be regular customers!!
Mary & Maggie 4/29/15
I just had to write to you to tell you that I am totally in love with your company! I received my order a little while ago, and am just so impressed with the speed that it arrived, since I only placed my order the day before yesterday! Having excitedly opened the box, I was even more thrilled to see the lovely packaging! The bags are almost too pretty to open, and the aromas are utterly delicious! … I can't wait to order again with you!
My family and I appreciate what you do for the public. You care about what we eat on a daily bases. Thank you for providing great tastes and ingredients. Keep up the great work and thank you.
I must tell you I was at a Mall store and bought some of their tea. … Well needless to say I was disappointed as I always am when I don't have 'Simpson & Vail' Tea. Your Teas are just the BEST and nothing compares for me. Thank you for such a fine product. Plus your pricing is far better. … A loyal customer,
… I loved the careful and adorable packaging and the amazing aroma that emerged. … Thank you all so very much for getting my order to me in a short amount of time. … I will be telling my tea and coffee drinking friends about your incredible teas and other products and especially about the fast service. I will never buy supermarket or any other store-bought tea and coffee again. Your new, loyal customer,
This is my favorite online store.
I have to thank you for the Catalog you enclosed with my Tea. I love looking through your wonderful catalogs. They give me many hours of pleasure. I've ordered items and Tea before and I will again.
Came in from the snow today and made a cup of organic chai black tea. What a treat, I think it is the best chai blend that I have tasted. … I have been pleased with your products in the past and this time is no exception. Thank you for your excellent quality and service.
Every day is a Simpson & Vail Day at our house. … I look forward to placing my next S & V order and sharing it with friends and family.
Just wanted to let you know how lovely it is to open my order from the mail and have the incredible fragrance of special teas waft up towards me! … I treasure every pot of tea that I have purchased from you over the years. I have to thank you for filling small orders to private people ….
Thanks for bringing such enjoyment to our lives by your excellence in business.
This has been the best customer service I have gotten all year, so prompt and gracious! I would recommend your company to all my friends and family based on that alone... And I haven't even tried the tea yet, haha! :)
Thanks for the update and for your wonderful teas. You spoil your clients with the quality of your product and your caring attention to our needs/wants!
I've been purchasing from you for a while now and, I have to say, this is the best flavored decaf coffee I've ever had. I especially appreciate your using Swiss Water process to decaffeinate the coffee and your dedication to making quality, ethical, chemical-free coffees. I've told everyone I know about your company, and I plan on using your company for a very long time!
One of my favorite things about fall is enjoying a cup of S&V Spiced Apple tea. Thank you Mr. Harron & staff for your great tea and even better service!
I am captivated by your commentary this month about the history of tea. I went on to read all the commentary on line and have printed out several recipes. I am especially eager to try the lavender cream chocolate truffles. … Keep up the wonderful work of educating us.
I am so completely satisfied with your company. Over the years I have searched and searched to find product consistency and superior service only to find that it did not exist-until now. Your teas, your coffee, and other products are flavorful and wonderful. The products are true to their descriptions and top-notch. My orders are always received immediately and satisfactory. I was so impressed the other day to receive a call from Jim asking if I wanted my coffee beans ground or whole?! Who takes the time to call? Wow! I was so impressed. Thank you Simpson and Vail for making coffees, teas, customer service and online ordering such a pleasure!
My package came today! Thank you for the excellent service. Timely and really well wrapped. It was exactly what I was looking for. Will definitely order from you again! Cheers!
I just wanted to thank you and your team for the thoughtful and efficient manner you have taken care of my orders despite the winter weather 'wonders' you all are working around. Our daughter is enjoying everything and sharing with her busy friends—one of which is from England and seeks the quality tea you offer. They are all working their way through master degrees so a warm cup of quality, uniquely blended tea makes such a difference.
I just received my order of tea last night. I had asked for a sample of the chocolate caramel tea. I had some reservations and therefore held no expectations before trying it today here at work because I have typically not found a fondness for "chocolate" teas. Just wanted to report it is great! Very surprised at how much I like it! Thanks so much for offering such variety of flavors and types of tea to your customers, and for filling special requests (like my strawberry pina colada). Love, love, love this company.
Thank you for helping make our Christmas celebration so special. We served your Chai tea (with sugar and non-fat creamer) to our 22 family gathered, many requesting seconds. It went so well with our Apple Crisp and ice cream. Were our families pleased when they opened presents with Christmas tins of Chai tea -- a gift that keeps on giving! You have made this Oregon family happy for over 15 years. Thank you again.
Thank you so much for the wonderful service you and your staff provided to me. I can't express my appreciation for expediting my order so it is here by Christmas. In a world that is so overrun by a commercialized Christmas Season, it is unusual to deal with a company that is professional but still human enough to go above and beyond the norm. I will be passing along your website and look forward to doing business with you again.
I recommend you folks every time I get a chance. I've been a customer for 20+ years, formerly from Vermont. I enjoy your products and especially your service. Thank you.
Your teas are great and so is your customer service! I've shared your website with many friends so I won't be alone in drinking wonderful tea here in Zambia.
Thank you so much, it was a breeze picking up my order. As always I had a good experience with your store. Thanks again
I work 48 hour shifts … At my first opportunity I made a cup of Candy Cane (which I have been dreaming of since I saw it last week!) OMGoodness!! So good! I can't tell you how much I love this tea, it changed my perspective of having another 12 hours on shift and life in general. Thank you. Thank you. Thank you.
It is always a pleasure to open one of your packages of tea. It never looks like some floor sweepings!
As always, I love everything I get from S & V. … When your package arrives, I just follow the wonderful aromas coming from the box. I don't drink sodas so in the morning I make an extra-large pot of tea and put the leftover in a refrigerator container, giving me wonderful iced tea all day long. I guess that's why I go through so much tea for one person. Thank you for your consistently high quality and wonderful service. It keeps me coming back.
I just got my shipment last night. Today I brewed the green tea I special requested as a green "creamy tea with strawberry, pineapple and coconut." In my head I was trying to come up with something like a strawberry pina colada. I just brewed it here at work and IT IS DELICIOUS! I can't wait to try my other special request tea (and the others I purchased)
I just ordered a pound as soon as I read your email and then wrote a review. This is honestly the greatest customer service I have received anywhere, you will be the first tea company I recommend to anyone. Thank you so much for doing all of this, and I'm so excited that my name is in it!!
Thank you so much for sending the perfect tea and beautiful tea pot and mug to my friend Karen. She told me the tea is Delius and the tea pot and mug were beautiful and she was thrilled plus it were wrapped so nice. I wish more people did business the way you do. I will be placing more orders in the future.
I rarely contact companies after purchases but I really REALLY liked the tea that you guys have been making. But more importantly your company is great. I have tried a few greens and a few blacks. While I did like all of them but one, I still have no doubt of the quality of your product. I also really like that you always include the free "current explosion" with every order, this is unheard today with companies. Also the catalog you send that has a lot of information is great. You have made a loyal customer for life and thank you for a great experience. Keep up the good work!!
Looking forward to the teas. I've been purchasing your mulling spices via Amazon for a while. We throw a quarter cup or so into a pot of water on the wood stove each weekend. Fills the house with such a great aroma. You folks have the best blend of spices in the mulling mix. So... decided to go check out your website... low and behold you've got nice berry teas... we're big fans.
Thank you very much. Love your store and love your family. I always enjoy visiting and speaking with everyone there. Bit of a trip for me, but always worth it!
It is nice to do business with such nice people who are also dependable.
We arrived home from holiday to find our brown betty lid and drip catcher waiting! Lovely! Thank you so much for your attention to getting it to us. Loved your catalog and look forward to perusing it closely! Again, thank you for all your help in procuring this much missed item. My tea tasted better this morning! :)
Thank you for keeping in touch. What excellent customer service! I appreciate all you have done. I will be a repeat customer and have already recommended your company to my tea drinking friends.
Hello! I just felt like sending off an email saying that I am in love with you guys. I recently started drinking more tea, and made the transition from teabags to loose leaf. I bought ten 1oz samplers off of Amazon, and so far have worked my way through 6 of them (I think, they're all in the shipping box together to keep them from migrating and getting lost). One wasn't to my taste, but the other 5 have been AMAZING AND MIND BLOWING. … I have never had tea as delicious as this. Especially digging on your special blend. … It wasn't until I got a quality product that I really stopped to appreciate what I was putting in my body. … I just wanted to send you guys an email saying thank you so very much for having such an amazing product, and that I am going to be buying tea from you guys for a very very long time!
… we just want to Thank You, to you, Joan and anyone else who had a hand in completing our order, we received it this afternoon. We’re so excited about being able to present the gift of the Sherry Hot Sauce, as we cannot find it anywhere locally. We look forward to placing future orders with Simpson & Vail, as well as extolling the products you offer, along with the exceptional service.
Your products are wonderful, the service is excellent. Thank you.
Back in the pre-internet days, we must have gotten a catalog in the mail, in which I circled a bunch of things. My mom did the ordering and surprised me with most of them, all of which I still use and enjoy (except for the teapot with its broken lid -- though I have used it for a vase a few times). The lovely teas, of course, are long gone. So I look forward to replacing the pot and the tea, and I thank you very much for your kind assistance.
…we love, love , love S&V Teas!! Can't wait to get the order.
My sister (in Brookfield) sent me multiple 4oz teas and a variety of covered cups with strainers last year, and I have to say, your teas are WONDERFUL. I drink the Roobios each night before bed. I look forward to having a fresh supply.
You have absolutely the best, best selection of teas. I've occasionally run out of tea and thought I'd just pick some up from tea stores near me. None have ever matched your quality. I often end up with something that looks like coffee grounds or dirt. Your teas are exactly as you describe them. I favor the smoky, full-bodied varieties and no one else offers your selection and depth of flavor. I can always tell when the shipment has arrived: that wonderful aroma scents the whole mailbox area!
I am very pleased with the quality of your service and your teas. Especially welcome is being able to speak with a human being when calling your company.
Thank you! I look forward to opening the box! I found your company on the web for a tea pot lid replacement (thank you!) and ended up purchasing so many fun things from you.
I have been intending to write for a while now to say how happy I am with the products and service I have gotten from Simpson & Vail. The tea is delicious, and I appreciate the messages telling me when my orders have shipped. I have done business with other merchants online and have mostly been disappointed by the experiences. Simpson & Vail is--and will remain--my go-to seller for tea-related things. Thanks very much.
It is a joy to do business with you...I have been giving your company HIGH praises to those I know who either drink tea or use herbs. You've excellent product, and, I believe I can always trust the SV Tea Staff/family to consistently make me feel like my business matters to your company! I appreciate that, as well as the excellent customer service I regularly receive from Simpson and Vail.
Just wanted to drop you a thank you for the quick and safe delivery of several bottles of Boyajian citrus oils. They arrived a couple of days ago, here in Australia and are already in use. So thank you very much for a hassle free experience.
I just received my order (you must be bribing the post office to get it here so quickly). Thank you so very much. I am certain that I will find a decaf tea that will be able to replace my Yunnan. No matter what tea I settle on, my tea supplier will never change. Your customer service has been so excellent that I will never order tea from anyone else.
”Thanks for your great service. I really do love your teas and coffee - to say nothing of your great service.”
”I received my order today. A friend introduced me to your teas. She gave me a package of the Tulsi, which I love. I just tried the ginger I ordered when it arrived. Delicious. I also really love the 100's box of tea bags. Very nice. The catalog will be fun to look through. Thank you so much for you fast service.”
”Thanks for all your help with my order for coffee beans. I'm so glad you told me about putting the beans in the freezer. I love your company and all the awesome products you offer--especially the org. Lemon Myrtle Tea. Wishing SV Tea massive success this year!”
”Thank you for reminding us about reviewing the teas we enjoy. I had been meaning to review my favorite tea, the Detox Herbal, for a long time but kept forgetting. Also, many of my friends had enjoyed this tea with me but my canister is labeled “Cleansing Tea” (in permanent marker from a different and less enjoyable blend) and when they went to your site, they couldn’t find the tea! I told them to look for my review now, and they will have the right tea.”
”You will be happy to know that I take this tea (Earl Grey Extra) wherever I go and people all over the world looooooove it, from America to Austria to Turkey and Germany!”
”It is such a pleasure to do business with your family. I have been very happy with your prompt service. I am so pleased with the wide variety of teas that you offer so I try to order something different each time (even though I have a few that are favorites). Looking forward to my new order.“
”Rec'd my package just yesterday .. LOVE my servers and cards. All just in time for my Valentine Tea .. So happy I found your site!”
”Thank you for the prompt service and quick delivery. We have only gotten the chance to try two of the teas so far, but they are excellent. We love the Almond Sugar Cookie Tea! My 4 year old keeps asking for it. We are really impressed by the quality and fair price of your teas. Thanks again."
”Good morning, Jim- I got my order. I organized them into jars and canisters. I restocked the cupboard I share with another employee with the jars and canisters. This morning I made my first go of Creme Brulee. OUTSTANDING! The flavor gets BETTER as it lingers in the mouth after swallowing! Wow. Really stupendous. Just thought I'd let you know. As usual, I'm looking forward to all the new and "standards" I received in my order. Always happy, satisfied customer-"
”Thank-you for the prompt service. I'm sipping a cup of your Kenya Milima--it's excellent. And my replacement lid is quickly becoming acquainted with my Brown Betty teapot. Thanks bunches. "
”What a treat to receive a real reply from a real person: thank you. All the more reason, then, to say that I am enjoying my teas exceedingly. I blend my own, and have been so unsatisfied with the tea from our Coop with which I was making do. Also I appreciate your eco-conscious packaging of the tea."
” Hi: I just received my order and found a free sample of Citrus Paradisi! Thank you so very much. You are so fast, and the tea is just wonderful. I can’t wait to try this new one! I wish you much success and joy!"
”I just wanted to let you know how much I have enjoyed ordering from you over the years. Your teas are the best quality, and I love all the detail on your website. I like knowing where my tea comes from, and any information on taste and production. Thank-you."
”You guys are just the best! I refuse to get my tea anyplace else. I so love your tea that I always brew extra pots to keep a pitcher of iced tea in the 'fridge. It's replaced all my soft drinks and is wonderful to serve when company comes. My guilty pleasure. "
”This order just arrived, and all I can say is that everything you folks do is of the highest quality!! I tried the Violet Rose tea this evening. It is beautiful in fragrance and flavor! Thank you!!! "
” I just wanted to thank you for switching to non-plastic lined bags for loose tea. I recently received an order and was pleasantly surprised with the change. Also, the almond sugar cookie tea is fantastic. Jobs continually well done by the S&V team. Your grateful fan-"
Melissa 3/4 /11
” I just wanted to write a quick thank you for your beautiful Yoga/Chakra teas! I've been trying them one by one from my local Whole Foods in Massachusetts and am absolutely amazed every time! They look, smell, and taste wonderful! I'm brewing the Crown Chakra tea right now.. ~:) I hope all is well there and I hope to be able to visit the store one day! Take care!"
”I really appreciate your prompt help and great service, not to mention the great teas. Thanks again."
"I am sending a note to let you know how much I enjoy your teas. I've ordered from you for a while now, and I have never been even slightly disappointed in the quality of your product. Your selection is great too, as well as your customer service. There must be a lot of satisfaction in offering a wonderful product that also has many health benefits. To sum it up, drinking your teas makes me one very happy person. I plan on drinking tea for a long time to come and you will always be my source for the best teas in the world. "
”I called about a week ago to order a sampling of teas, but I had no idea what to order so I asked that you pick out an ounce or two of a variety of black and green teas and then double the order as I am using half of it as a Christmas gift. The package arrived yesterday, and I am really thrilled with the variety. I can't wait to try all of them. Thanks very much for putting the order together. “
”I am not an herbal tea person, but when I read your description of Silky Smooth Herbal Tisane, I thought I would give it a try. This is a delightful drink! It IS zippy and tastes like something GOOD. Usually I find herbal teas taste bad to me, so KUDOS to you for creating a super tisane. I was looking for a hot drink that wasn't black or green tea, and there you were! Thank You!”
”Thanks so much. I can never wait for my tea to arrive! The wonderful aromas coming from the package make all my neighbors very curious. When I open up the package, I have to open each variety and sniff the contents --- heavenly. The next morning it's a challenge which one I want to prepare first to start my day. Thank you so much for your wonderful selection of teas, your great way of providing them and your excellent customer service.”
"Wow! It arrived today. And that wonderful bergamot aroma came right through the packaging. I just love opening my tea when it arrives from you. I just can't wait to brew the first cup. You are absolutely THE BEST purveyor of tea. I'm always delighted by both your products and high quality of customer service."
“Your attention to you customers is why I have purchased from your company over the years. And, will continue to do so.”
“I received my order yesterday and want to tell you Mahalo (thank you). I appreciate the courteous people on the phone and the quick service...”
“Thank you for your prompt response and for all the wonderful service and superb products that Simpson & Vail provides. You are really wonderful.”
“We wanted to let you know that your site was very informative and it was especially important to us in selecting an online business that you are family owned and have been in operation over 30 years!”
“I just wrote to say that I went to your tea shop for the first time on Thursday and that I think it's wonderful!! It was the highlight of my week. … I met your mum and brother and bought some wonderful organic teas and I was just so happy to find such a great place here in our area. I lived in Germany for two years prior to the US and there are a lot of very good tea shops there but yours was just as wonderful, if not better. I missed those tea shops in Germany so much! Not anymore! So now I'm going to tell all my friends to go to your shop and to buy all their presents from Simpson and Vail!! Plus I'm so happy I can get fantastic tea so close by!!”
“As always, I'm thrilled that my family introduced me to Simpson & Vail and I would like to say that your Don Hilario coffee is my absolute favorite coffee out of any that I have tried anywhere. It's absolutely the best!”
“I just wanted you to know that I would not know what to do without your teas! I have been ordering your teas for years, and I have never let you know how much I appreciate your service.”
“I just spent a wonderful hour perusing the pictures and descriptions in the 2008 - 2009 Winter Catalog! After visiting you several times, I am always excited to see your lovely wares in each new catalog. However, this is so good I just had to write a thank-you note for the gift of a lovely read. I just turned off the TV; my husband is out playing bridge; the house is all mine. And I just reached over to catch up with some mail - your catalog was the first and only item that got my attention today!”
“I am a devoted Simpson and Vail customer for several reasons - quality of the product (I love the Rooibos Chai and Earl Grey flavors!!), lessening my environmental impact by purchasing in bulk rather than packaged, and the cost savings of buying in bulk. Recently I ran across a 2004 copy of my Simpson and Vail catalog and I noted that prices increased every so slightly in the past 4 years! This is so unlike many other household staples especially gasoline!”
“This morning I am drinking with the greatest pleasure your GLEN LOCHEY Blend which I find delicious--far an away more appealing than any of the combos I've been playing around with in recent years.”
“You guys rock! Got my tea Friday! Priority mail. I'm delighted. Can't wait for my guests to taste them all! Thanks for the great service. ”
“Thanks so much for your rapid reply. Just one of the reasons why I only buy my tea from S&V! Aside from your great prices, terrific selection and high quality. I'm planning a ladies' tea party and wanted to offer a selection of teas. S&V has so many to choose from that I was like a kid in a candy store! Thanks again! ”
“I’m continuing to enjoy the Bolivian green and other teas I bought from your fine company. My chat with Jim Sr. at your store some months ago has to rank as one of the peaks in my career as a tea aficionado.”
"I just wanted to thank you on behalf of the Women’s Center. The tea was wonderful and really helped make the event special.”
“You know, I haven't ordered from you in some time, but your ethics and concern for your "people" (I won't say "clients" since you treat us much more like family) is so very impressive. Thank you and, again, thank you.”
“Thanks. Since I do a certain amount of internet trading myself, and I ship a number of fragile items, I couldn't help noticing that you did an exemplary job packing all the glass in my order.”